An Indian Call Center

At QUANEXA, we continuously strive to deliver superlative customer care services by attracting, training and retaining the best talent in the industry. Our customer care services create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24x7x365 basis. Committed to delivering the highest quality customer support services and world-class customer management with every single contact, we provide both inbound and outbound contact center services for the Business-to-Business and Business-to-Consumer markets.

Having invested heavily in technology, processes, training, we develop and utilize highly customized databases to meet the specific needs of our customers, ensuring the highest quality of customer service. Focusing on complete customer satisfaction from the point of contact to call resolution, our customer care representatives are monitored periodically to provide assurance of proper call handling and superior customer service. In our customer care call centers customer service representatives are trained to treat our client's customer as their own and are imparted with requisite process and product knowledge to excel.

Customer Support Services

Queries on Payment. Retail Services. Administration of changes in customer information. Follow up on escalated calls. Information rendering calls. New customer verification. Manage services on status checks. Quality issues or problem resolution. Customer general product/service queries & service resolution. Order processing and status (dispatch, reorder, shipment, rule based discounting etc) Product support service, extensive product knowledge.