An Indian Call Center

In the highly competitive environment, the companies that are outsourcing resource intensive administrative functions stand to gain substantially in the present business scenario. Since success is dependent on smooth functioning of administration tasks, more and more companies are resorting to outsourcing them, saving valuable time spent on administrative activities and also major financial allocations.

At QUANEXA, we have a trained staff with wide experience in a range of administration processes, to ensure that the implementation is accurate, speedy and cost effective. We are the right choice when it comes to successfully deliver administrative business ranging from agency administration to HR administration to new business with a focus on reducing the escalating costs associated with general administration.

In order to improve the range of choices for employees and significantly reduce turn-around- time for the client's administration department, we provide innovative BPO administrative solutions in accordance with the corprate goals of companies.

Agency Administration

Contracting License Issuance, Related Correspondence, Renewals/Terminations Commissions Accounting, Pay-Off & Debt Management

New Business

Pre-screening / reviewing of applications Application of initial premium to contract accounts Correspondence to transferring companies requesting for funds Writing and assembling of contracts Document Issuance Processing of refunds

Inform Administration

Master Updating - Title, Address etc. Payment Processing Loan Adjustments Day end Balancing Withdrawals Statement Generation Correspondence Adjustment and Transfers

HR Administration

Record Keeping Capturing Life Event Changes Time Sheet Consolidation & Input Leave Data Capture Regulatory Reporting Hiring Administration Administration of Training Records Capture & Maintenance of Performance Appraisal Data

Employee Self Service

Manage E-Mail Response to Employee Queries E-Mail based Services for Master Data Changes like Enrolment, W2 Changes, Employee Master Changes Voice Response to Employee Queries

Benefits Administration

Enrolment & Eligibility Administration Claims Processing Premium Reconciliation Retirement Benefits Administration Employee Master Capture/Maintenance Record Keeping Regulatory Reporting