An Indian Call Center

Inbound order taking refers to the process by which the trained customer service representative receives a request for information, or an order for a product or service, through the telephone. The event is recorded by entering all relevant information related to the request, into a database with the payment information and the successive processing of the payment for the product or service. This information is then forwarded to the fulfillment company that delivers the order to complete the entire transaction. The specialized inbound call centers are custom-designed to take orders and provide information lines for big or small firms with a full catalog.

Order taking being one of the core services, we take care of all your outsourcing needs in our inbound customer care. Processing orders quickly and efficiently, our services are focused at economizing costs and increasing the overall productivity. With the valuable expertise to handle the inbound sales, service and support calls effectively and efficiently, our professionals ensure complete customer satisfaction, thus a happy and satisfied customer. Incorporating state-of-the-art processes and other effective technical facilities, we successfully assure that all the orders are fulfilled in time and the status of all order reaches you in systematical format.

Inbound order taking process includes:
» The information on specific or multiple orders of all size from single items to entire catalogs.

» Use of order-entry software that helps to tailor scripts and order screens to your specifications.

» The required selling, cross selling or market research within the order-taking process.

» Confirmation of any changes related to payment, cancellation or items shipped, change order status etc.

» Weekly or daily call statistics of the basic reporting.

» Any time inquiry about the status of orders.

» Recording of each and every call for further verification and quality control.

» Billing for accurate and complete orders after having received the full payment and the dispatch of all goods.