An Indian Call Center

To meet the challenges of the advanced technology, its imperative to hire technically sound personnel who can offer cost-effective solutions to the customers. QUANEXA possesses the capability to provide customer technical support of client's products and service support requirement and provide end-to-end solutions to the entire spectrum. The end user can access these services via a multitude of channels and we will take care of the problem until the final resolution.

We offer customer support services, operating in typical market segments that include:

OEM customers: Round-the-clock technical support and problem resolution. Computer hardware, software, peripherals and Internet infrastructure manufacturing companies: These include installation and product support, up & running support, troubleshooting and Usage support. Service Providers (Internet Service Providers-ISPs, Telecom Service Providers-TSPs, Integrated Communications Providers -ICPs): Examples of this service include customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

Major Technical support Services:

Application Software Support (MS-Office, Outlook, Suite Spot, Internet Explorer and software in this category) o Operating System Support (Windows, Unix, AS 400) o Hardware Troubleshooting (PC, Printers, Fax) including OS recovery o Peripheral Support (Scanners, External Drives, Modems etc) o Dispatching new products, replacements and arranging for onsite assistance o Email/Chat Support (troubleshooting over email/chat) o Network User Management/support.